Dispatch & Service Course Agendas
Certified Dispatcher Course
Day 1 – Tuesday
9:00 am – 12:00 pm
12:00 pm – 1:00 pm
1:00 pm – 4:00 pm
5:00 pm – 7:30 pm
7:30 pm –
Dispatcher Certification Course Morning Session
Lunch (on your own)
Dispatcher Certification Course Afternoon Session
Dinner (on your own)
Optional Group Study Training
Day 2 – Wednesday
9:00 am – 12:00 pm
12:00 pm – 1:00 pm
1:00 pm – 3:00 pm
3:00 pm – 4:00 pm
Dispatcher Certification Course Morning Session
Lunch (on your own)
Dispatcher Certification Course Afternoon Session
Dispatcher Certification Exam – attendees excused once completed
Certified Service Manager Course
Day 1 – Thursday
9:00 am – 12:00 pm
12:00 pm – 1:00 pm
1:00 pm – 4:00 pm
4:00 pm – 7:30 pm
7:30 pm –
Service Manager Certification Course Morning Session
Lunch (on your own)
Service Manager Certification Course Afternoon Session
Dinner (on your own)
Optional Group Study Training
Day 2 – Friday
9:00 am – 12:00 pm
12:00 pm – 1:00 pm
1:00 pm – 3:00 pm
3:00 pm – 4:00 pm
Service Manager Certification Course Morning Session
Lunch (on your own)
Service Manager Certification Course Afternoon Session
Service Manager Certification Exam – attendees excused once completed