Service Manager Certification
Transform your service management skills with our 2-day in-person certification course. Learn hiring, financials, resource balancing, and more to drive profitability and team success.
Elevate Your Service Management Skills
Projected Course Outcomes
By the end of this course, you’ll have the skills and confidence to:
Effectively Manage Highly Skilled Teams
Learn how to lead and manage a team of technical professionals while fostering collaboration and a positive work culture.
Manage Service Profitability
Understand the key metrics and financial principles required to optimize your service department’s bottom line.
Create a Service-Centric P&L
Develop the ability to build and analyze a service-specific Profit & Loss statement that reflects both value and performance.
Allocate Resources for Maximum Efficiency
Gain practical tools for balancing workloads, scheduling, and managing resources in a way that maximizes service delivery and profitability.
Successfully Hire, Onboard, and Retain Top Talent
Understand the critical components of a successful hiring and onboarding process to build a high-performing service team.
Why You Should Attend
This course is perfect for Service Managers, IT leaders, or anyone responsible for improving service delivery, driving team performance, and optimizing profitability. Whether you’re managing a small team or a large department, the strategies you will learn can be immediately implemented to drive measurable results.
What You Will Learn
Over the course of these two days, you’ll gain critical knowledge and actionable insights to enhance every aspect of your service management operations, including:
Sales / Service Hand-off & Service / Finance Hand-off
Learn how to create smooth transitions between sales, service, and finance teams to optimize workflow and communication.
Account Management & Revenue Opportunities
Explore strategies for upselling, cross-selling, and enhancing client relationships to drive additional revenue.
Hiring, Job Descriptions & Onboarding New Hires
Master recruiting, hiring, and onboarding top talent that aligns with your company’s culture.
Compensation Plans & Quarterly Performance Reviews
Learn how to structure compensation and incentive plans to motivate your team and ensure long-term success.
Profitable Agreements & Customer Lifetime Value
Develop and manage service agreements that enhance client retention and maximize the lifetime value of your customers.
Service Models & Resource Balancing
Discover different service delivery models and how to effectively allocate resources to balance service quality and operational costs.
Service Department Financials
Explore the financials of a successful service department, focusing on cost structures and profitability.
RMM Enhancement & Automation
Leverage Remote Monitoring and Management (RMM) tools to streamline service delivery and automate key processes.
Don’t Miss Out!
Course Details
Get in touch with us for any questions or assistance. We’re here to help! Reach out via phone, email, or our contact form for quick support.
Location
CompTIA Headquarters
Address
3500 Lacey Road, Suite 100, Downers Grove, IL 60515
Dates
- August 29th & 30th, 2024
Duration
9:00 AM – 4:00 PM each day
Cost
$1,100
Limited seating
Only 1 seat left!
