Dispatcher Certification
At BMK Education and Training, we believe that a properly implemented and highly skilled dispatcher can significantly boost productivity, reduce staff stress, delight clients, and protect margins.
Elevate Your Dispatch Role to a Professional Level
What You Will Learn
Master ticket management, prioritize tasks effectively, improve communication, optimize workflows, and develop strategies to enhance team performance and client satisfaction.
Dispatching Models & Prioritization
Master effective dispatching models, prioritization strategies, and matrices to streamline your workflow and improve decision-making.
Service Ticket & Ticket Status Standards
Understand and implement best practices for managing service tickets and defining ticket status standards that help optimize ticket resolution.
Time Entry, Review & Approval Processes
Learn how to accurately manage time entries, create efficient review processes, and streamline approval procedures to ensure optimal billing and resource allocation.
Metrics & Key Performance Indicators (KPIs)
Gain insights into KPIs like Billable Utilization, Gross Profit, and Hourly Rates to drive decisions and boost profitability.
Agreements & Service Delivery Optimization
Explore service agreements in detail and understand how to craft and manage them effectively for long-term client satisfaction and business success.
PSA & Automation Foundations
Learn about PSA (Professional Services Automation) tools and foundations, including automation strategies to optimize day-to-day operations.
Projected Course Outcomes
Gain practical skills in dispatch management, improve team efficiency, enhance communication, boost client satisfaction, and drive productivity, leading to measurable business success.
Improved Time-Entry Quality
Certified Dispatchers ensure accurate time entries, improving billing and boosting client satisfaction.
Reduced Stress on Billable Staff
Proper dispatching eases pressure on tech staff, allowing focus on high-value tasks.
Better Service Workload Clarity
Dispatchers gain clarity on workloads, ensuring smoother operations and better client communication.
Increased Gross Profit
Learn to manage KPIs and service agreements to drive higher gross profit for the business.
Why This Course is Essential
This course is essential for mastering dispatch operations, improving team efficiency, enhancing client satisfaction, and driving profitability through effective service management and communication strategies.
Boost Productivity & Efficiency
Implement an efficient dispatch system that maximizes resources, minimizes downtime, and ensures smoother operations.
Enhance Client Satisfaction
A well-managed dispatch system improves response times, communication, and client experiences.
Boost growth and profitability
Improving dispatch processes boosts service margins and strengthens financial outcomes.
Participant Ratings:
- 92% rated this course as “Very Satisfied” with the content.
- 82% gave the course an “Excellent” rating for the quality of mentorship and guidance.
- 100% would recommend this course to a colleague.
Limited Seats Available:
- Only 2 seats left!
- Register now to secure your spot for this high-impact, in-person course.
Course Details
Get in touch with us for any questions or assistance. We’re here to help! Reach out via phone, email, or our contact form for quick support.
Duration
12-hours
Cost
$1,100
Limited Seats Available!
Register Now!
Don’t miss out on the opportunity to level up your dispatch skills and help your business thrive. Register now!
