Education & Training
BMK Community offers professional certification courses for Dispatchers, Service Managers, and Sales professionals. Learn key industry skills, improve productivity, and drive profitability with expert-led in-person training.
Top Certification Courses Offered
BMK Community provides expert-led certification courses for Dispatchers, Service Managers, and Sales Professionals. Gain practical skills, improve performance, and boost business results with in-person training tailored for success.
Services Dispatcher Certification
This 2-day course prepares you to master dispatching, prioritization, KPIs, and communication.
Service Manager Certification
This 2-day course teaches hiring, onboarding, managing, and compensating your service delivery team.
Sales Professional Certification
The 12-hour Sales Professional Certification Course prepares you to become a skilled salesperson.
Sales Manager Certification
The Sales Manager Certification Course is a 12 hour course that will prepare YOU to become a PROFESSIONAL Sales Manager.
Service Dispatcher Certification
- 1,250
- TBD 2025
- CompTIA HQ, Chicago
Become a Professional Dispatcher
Dispatch is often underestimated, but a well-structured dispatch process can dramatically improve efficiency, reduce stress, and enhance client satisfaction. The Service Dispatcher Certification Course provides the knowledge and skills needed to transform dispatch into a strategic advantage.
Become a Professional Dispatcher
- Dispatching models, prioritization, and ticket management
- Time entry, review, and approval processes
- PSA best practices and automation foundations
- Key performance indicators (KPIs) for service efficiency
- Effective communication with owners and technical teams
Master Service Management for Profitability & Efficiency
Great service management goes beyond technical skills—it requires a structured approach to hiring, onboarding, compensation, and financial oversight. The Service Manager Certification Course builds on the Dispatcher Certification, giving you the expertise to manage a profitable service team.
What You’ll Learn:
- Hiring, onboarding, and compensation strategies for service teams
- Service department financials and profitability metrics
- Resource balancing, RMM enhancement, and automation strategies
- Service-centric P&L construction and agreement profitability
- Sales-to-service and service-to-finance handoff optimization
Unlock Future Success with BMK Community
Master industry-specific skills to advance your career. Post-certification, you’ll boost productivity, reduce stress, improve communication, and drive profitable service outcomes, enhancing client satisfaction and business growth.
Why This Course is Important
BMK Community offers certification courses for Dispatchers, Service Managers, and Sales Professionals. These in-person courses provide hands-on training to enhance your career, increase productivity, and improve client satisfaction while driving business growth.
Enhances Operational Efficiency
Learn to manage service tickets, streamline workflows, and boost productivity while reducing staff stress.
Improves Client Satisfaction
Master prioritization, time management, and client communication to exceed expectations and build relationships.
Boosts Profitability
Gain key financial and performance metrics to drive profitable agreements and optimize resources.
Testimonials for BMK-C Certification Program
Achieve Professional Mastery with BMK Community
Frequently Asked Questions
01. What do I need to do before the course?
Nothing! We will email a calendar invitation for the online course dates/times. We will also send you any necessary material prior to the start of the class.
02. Can I register on behalf of another person?
Certainly – during the checkout process there is a field to enter the name of the person(s) who will attend.
03. How do I register more than one person at a time?
During the course registration process you will click Add Attendee where you will choose which specific course.
It will then prompt you for who the attendee will be.
You can click Add Attendee more than once for each different course or user.
04. Can I get a discount if I take more than one course?
Certainly! There is a bundle available on both the service and sales side of the courses. When you choose that bundle you will get a generous $200 savings!
05. Does the course go ALL DAY LONG?!?
Check out the Service course schedules here –
https://www.bmkcommunity.com/education-and-training/dispatch-service-course-agendas/
And Sales course schedules here –
https://www.bmkcommunity.com/education-and-training/sales-course-agendas/
06. Do I need to run a specific PSA (ConnectWise/AutoTask/etc) tool to get something out of this course?
We don’t care what PSA you use. We discuss the concepts and foundations of these two critical roles – Dispatcher and Service Manager. We certainly
discuss concepts related to PSAs but know that the things we suggest all circle back to functions of any PSA.
07. When do I get my certification?
As soon as you pass the test. The last portion of the course is a quiz to test your retention and practical application. We want you to make it through this
course, so if you fail the first time we can work together to help fill in the missing knowledge for another attempt.
08. How do I register for my INCLUDED certification course?
Please email education@bmkcommunity.com to receive your discount coupon code. The program your company is enrolled in will determine the discount
amount.
